Spread the love

Overview

At Obexa Surgical, we prioritize customer satisfaction and are committed to ensuring a seamless shopping experience. While we take great care in delivering high-quality products, we understand that there may be occasions when a return, refund, or exchange is necessary. This policy outlines the conditions, processes, and terms for refunds, returns, and exchanges for all our products.


Eligibility for Returns

We accept returns under the following circumstances:

  1. Damaged or Defective Items:
    If your product arrives damaged or defective, you are eligible for a return or replacement. Notify us within 7 days of delivery with photographic evidence.

  2. Incorrect Items:
    If you receive an incorrect product, we will rectify the issue by arranging a return and sending the correct item.

  3. General Returns:
    For non-defective items, returns must be requested within 14 days of receipt. The product must be unused, in its original condition, and include all packaging and documentation.


Conditions for Refunds

Refunds will only be processed if the return meets the following conditions:

  1. Inspection Approval:
    The returned item must pass our inspection to ensure it is in acceptable condition.

  2. Shipping Costs:
    Refunds will exclude shipping costs unless the return is due to our error.

  3. Refund Timeline:
    Approved refunds will be issued within 5-7 business days to the original payment method used.


Non-Returnable Items

We cannot accept returns for the following:

  1. Customized or Personalized Products:
    Items with custom logos, engravings, or designs.

  2. Used or Damaged Items:
    Products showing signs of use, wear, or damage not caused during shipping.

  3. Gift Cards:
    Gift card purchases are non-refundable.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via email at support@obexasurgicals.com. Once approved, send the item to:
Kotli Loharan West, Sialkot 51310, Pakistan.


Gifts

Special terms apply to items purchased as gifts:

  1. Marked as a Gift:
    If the item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the value of the return. A gift certificate will be mailed to you once the return is received and processed.

  2. Unmarked as a Gift:
    If the item wasn’t marked as a gift or was sent to the gift giver, the refund will be issued to the gift giver. They will be notified about the return.


Shipping Returns

To return a product, please mail it to:
Kotli Loharan West, Sialkot 51310, Pakistan.

  1. Return Shipping Costs:
    Customers are responsible for their own shipping costs. Shipping charges are non-refundable.

  2. Return Shipping Deduction:
    If a refund is issued, the return shipping cost will be deducted from the refund amount.

  3. Trackable Shipping Service:
    For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.


Shipping Time for Exchanges

The time required to receive an exchanged product may vary based on your location. We recommend contacting us for estimated timelines.


Return Process

  1. Initiate Return:
    Notify us via email at support@obexasurgicals.com or WhatsApp at +92-315-3169091 within the eligible timeframe. Include proof of purchase, images of the product (if applicable), and a detailed explanation of the issue.

  2. Approval:
    Upon approval, you will receive instructions for shipping the product back.

  3. Return the Product:
    Ship the item using a trackable service to ensure safe delivery.


Refund Process

Refunds are issued to the same payment method used during the purchase (e.g., PayPal, Bank Transfer).

  1. Once the returned item is received and approved, we will process the refund within 5-7 business days.
  2. For exchanges, the replacement product will be shipped upon approval and receipt of the returned item.

Bulk Orders

For large or bulk orders, please note:

  1. Custom Bulk Orders:
    Custom bulk orders may not be eligible for returns unless there is a manufacturing defect or error on our part.

  2. Accuracy:
    Ensure accuracy in specifications and details before confirming bulk orders to avoid discrepancies.


Important Notes

  1. Custom Duties and Taxes:
    International orders are subject to customs duties and taxes, which are non-refundable.

  2. Unauthorized Returns:
    Items returned without prior approval will not be accepted or refunded.

  3. Condition of Returned Items:
    Returned products must be in their original condition. Any signs of use or damage will render the return ineligible.


Frequently Asked Questions

  1. How long do I have to request a return?
    You have 7 days to report damaged or defective items and 14 days for general returns from the date of receipt.

  2. Will I be refunded for shipping costs?
    Shipping costs are non-refundable unless the issue was due to an error on our part.

  3. Can I return a customized product?
    Customized items are non-returnable unless they arrive damaged or incorrect.

  4. What happens if my returned item is lost in transit?
    We recommend using a trackable shipping service. We are not responsible for returns lost during transit.


Contact Us

For any questions or concerns about our Refund and Returns Policy, feel free to reach out:

  • Email: support@obexasurgicals.com
  • WhatsApp: +92-315-3169091
  • Phone: +92-315-3169091
  • Address: Kotli Loharan West, Sialkot 51310, Pakistan