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Shipping Information – Obexa Surgicals

At Obexa Surgical, we understand the importance of fast, secure, and reliable delivery for our customers. Our goal is to provide a seamless shipping experience to ensure that your high-quality products reach you safely and on time, no matter where you are in the world. We offer a variety of shipping options to suit different needs and preferences, ensuring that every order is handled with care and attention to detail.


Our Shipping Services:

We partner with trusted international carriers to provide several shipping options tailored to your specific needs. Whether you require expedited shipping for urgent orders or are shipping larger volumes at a more economical rate, we have the solution for you.


Shipping Methods:

  1. Sea Freight:
    • Best For: Bulk orders that are not time-sensitive.
    • Description: Sea freight is an economical choice for large, heavy, or bulky orders. While it may take longer than air freight, it is a reliable and cost-effective option for shipping large quantities of products.
    • Estimated Delivery Time: 10-30 business days, depending on the destination and the port of departure.
  2. Air Freight:
    • Best For: Time-sensitive deliveries with medium to large volumes.
    • Description: Air freight is faster than sea freight, ensuring that your products are delivered within a shorter time frame. It’s ideal for businesses requiring quicker turnaround times and mid-to-large-sized orders.
    • Estimated Delivery Time: 3-7 business days depending on the origin and destination.
  3. Courier Services (DHL, UPS, FedEx):
    • Best For: Smaller orders, urgent deliveries, and customers requiring real-time tracking.
    • Description: We use reputable courier services like DHL, UPS, and FedEx to ensure that your order reaches you quickly and safely. This method comes with real-time tracking and is ideal for both small and medium-sized orders.
    • Estimated Delivery Time: 3-5 business days for international shipments.
  4. Express Shipping:
    • Best For: Urgent deliveries and last-minute orders.
    • Description: If you need your order urgently, express shipping offers the fastest delivery option. We will prioritize your order to ensure the quickest processing and delivery.
    • Estimated Delivery Time: 1-3 business days depending on destination.

Packaging:

To guarantee that your products arrive in excellent condition, we provide secure and protective packaging. Depending on your needs, we offer several options:

  • Poly Bags: Simple and effective for lightweight items.
  • Wooden Boxes: Used for fragile or high-value products, ensuring maximum protection during transit.
  • Cardboard Boxes: Ideal for bulkier orders, providing sturdy and secure packaging.
  • Custom Packaging: We offer branded or custom packaging solutions for businesses that wish to showcase their brand. Custom packaging can be made according to your specifications, including logos, colors, and product-specific design.

Order Confirmation:

Once your order is placed, you will receive an email confirmation with all the details of your order, including an estimated delivery date. Upon shipment, you will also receive tracking details so you can monitor the status of your order until it arrives.


Shipping Times:

  • Domestic Orders (Local): Typically, local deliveries take 1-3 business days.
  • International Orders:
    • For Air Freight, delivery typically takes 3-7 business days.
    • For Sea Freight, it can take anywhere between 10-30 business days, depending on the destination and the size of the order.
    • Courier Services like DHL or FedEx can deliver in 3-5 business days, based on the specific destination.

Please note that during peak seasons (such as holidays) or due to customs clearance, shipping times may be subject to slight delays.


Shipping Costs:

Shipping costs vary depending on factors like the weight of your order, destination, and the chosen shipping method. We aim to offer competitive shipping rates to provide cost-effective options for our customers. For bulk orders, we can offer discounted rates on shipping.

If you’re unsure about the shipping cost, please feel free to contact us, and we will provide you with an accurate quote.


Customs & Duties:

For international shipments, please be aware that customs duties, taxes, and fees may apply depending on your country’s regulations. These additional charges are the responsibility of the buyer. We suggest that you check with your local customs office for information on applicable fees.

Obexa Surgical is not responsible for customs delays or charges incurred at the destination, but we can assist with all required paperwork and documentation for smooth customs clearance.


Returns & Exchanges:

We want you to be fully satisfied with your purchase. If for any reason you need to return or exchange a product, please contact our customer service team within 30 days of receiving your order. Products must be returned in their original condition and packaging for a full refund or exchange.

  • Returns: If a product is defective or damaged during shipping, we will offer a full refund or replacement.
  • Exchanges: If you need to exchange an item, simply contact us and we’ll guide you through the process.

Tracking Your Order:

After your order is dispatched, we will send you a tracking number and a link to the carrier’s tracking page. You can use this information to track the status of your shipment in real time. Our customer service team is always available if you have any questions or concerns about your order’s tracking.


Contact Us:

If you have any questions about shipping, delivery times, or need assistance with your order, please don’t hesitate to reach out to our customer service team.


We are committed to delivering your orders safely and quickly, providing you with the best possible shopping experience with Obexa Surgical!