What products does Obexa Surgical offer?
We offer a wide range of high-quality beauty tools, surgical instruments, eyelash extension tools, hair pliers, and other customizable items.
Do you accept bulk orders?
Yes, we accept bulk orders for all our products. We provide custom solutions and competitive pricing for large orders.
How do I place an order?
You can place an order via our website or contact us directly by email at [orders@obexasurgicals.com] or WhatsApp at +923153169091.
What payment methods do you accept?
We accept payments via PayPal, bank transfer, Alibaba, and Western Union for both small and bulk orders.
How can I track my order?
After your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
What is your return and exchange policy?
We offer returns and exchanges for damaged or defective products. Please refer to our Refund and Returns Policy for detailed instructions.
Do you ship internationally?
Yes, we provide international shipping through reliable carriers like DHL, UPS, FedEx, and others.
How long does shipping take?
Shipping times vary depending on your location. For domestic orders, it typically takes 3-7 business days. International orders may take 7-15 business days.
Are there any additional charges for international orders?
Yes, international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Can I customize products?
Yes, we offer customization for most products, including logo placement, design modifications, and color options.
Do you offer warranty for your products?
Yes, we offer a warranty on defective items. Please refer to our warranty policy for details.
Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placement. Please contact us immediately if you need to cancel.
How do I contact customer support?
You can contact us by email at [info@obexasurgicals.com], through WhatsApp at +923153169091, or by calling our customer service number.
What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us within 7 days with evidence (photos). We will arrange for a return, exchange, or refund.
Do you offer discounts on bulk orders?
Yes, we offer competitive pricing and special discounts on bulk orders. Please contact us directly for more details.
Are your products suitable for professional use?
Yes, all our products are designed for professional use in beauty salons, medical environments, and other industries.
What is the best way to care for my tools?
We recommend cleaning your tools after each use, storing them in a safe place, and regularly maintaining them for optimal performance.
How can I track my refund or return?
Once your return is processed and approved, a refund will be issued within 5-7 business days. We will send you confirmation once it’s completed.
Can I get a sample of your products before purchasing?
Yes, we offer samples of most of our products. Please contact us to request a sample.
How do I know if my order was successfully placed?
After placing an order, you will receive a confirmation email with all the details. If you do not receive this email, please contact our customer service team.
Do you have an Alibaba account?
Yes, we do have an Alibaba account. You can find us there for easy access to our product listings and more information.