Spread the love

Welcome to Obexa Surgical! We are pleased to have you as a customer. By using our website, making a purchase, or engaging with our services, you agree to abide by the following terms and conditions. These terms govern the use of the website, the purchase of our products, and the relationship between Obexa Surgical and its customers. Please read these terms carefully before using our site.

1. Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, you are prohibited from using or accessing the site. We reserve the right to change, modify, or update these terms at any time without notice. It is your responsibility to review these terms periodically to stay informed of any changes.

2. General Terms of Use

These terms apply to all users of the site, including visitors, customers, suppliers, and anyone who accesses the website for any reason. By using the website, you represent that you are of legal age to form a binding contract and have the capacity to use our services.

  • Website Usage: You agree to use our website in accordance with all applicable local, national, and international laws. You will not use the site for any unlawful or prohibited activities, including spamming, hacking, or distributing harmful software.
  • Account Creation: If you create an account on the website, you agree to provide accurate, up-to-date information and maintain the confidentiality of your account details. You are solely responsible for all activities that occur under your account.

3. Product Information and Availability

We make every effort to ensure that the information provided on our website is accurate, including product descriptions, prices, and availability. However, we do not warrant that the descriptions are free from errors or omissions. We reserve the right to correct any errors, update product information, or discontinue products at any time without prior notice.

  • Product Availability: While we strive to keep all products in stock, there may be instances where an item is out of stock. In such cases, we will inform you and provide an alternative solution. If a product is unavailable, we may offer a refund or substitute a similar product.
  • Product Colors and Images: We attempt to accurately display the colors of our products, but due to differences in monitor settings and lighting, the actual product may differ slightly in appearance.

4. Order Process

  • Placing an Order: By placing an order on our website, you make an offer to buy the products in your shopping cart. We reserve the right to accept or reject your order at our discretion. Once your order is accepted, you will receive an order confirmation email with details of your purchase.
  • Pricing: All prices are listed in the applicable currency and are subject to change without prior notice. Prices do not include applicable taxes, duties, or shipping charges unless otherwise stated. Any discounts, promotions, or offers will be specified at the time of purchase.
  • Payment Methods: We accept payments through PayPal, bank transfer, and Western Union. All payments must be made in full at the time of order placement. If your payment is declined or fails, we reserve the right to cancel or hold the order.

5. Shipping and Delivery

  • Shipping Policies: Obexa Surgical provides international shipping. Shipping charges are calculated at checkout based on the shipping method and destination. Delivery times vary depending on the shipping option chosen and the destination. We aim to ship orders within 1-2 business days of receiving the order, but delays may occur during peak periods or due to factors beyond our control.
  • International Orders: For international orders, delivery times may vary. Customers are responsible for paying any applicable customs duties, taxes, and fees. These charges are not included in the price of the product and must be paid by the customer directly to the customs authorities upon delivery.
  • Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

6. Returns, Refunds, and Exchanges

  • Returns and Exchanges: We are committed to providing high-quality products, but if you are not completely satisfied, we offer a return and exchange policy. Returns are accepted for damaged, defective, or incorrect items. If you wish to return a product, you must contact us within 7 days of receiving your order. The product must be unused, in its original condition, and include all packaging.
  • Refund Process: Refunds will be issued once the returned product is inspected and approved. The refund will be processed to the original payment method within 5-7 business days. Please note that shipping charges are non-refundable unless the return is due to our error.
  • Exchanges: If you need to exchange an item for the same product, please contact us within 7 days of receiving your order. We will arrange for the exchange after receiving the returned item. The cost of return shipping is the responsibility of the customer.
  • Non-Returnable Items: Customized or personalized products are non-returnable unless they arrive damaged or incorrect.

7. Customs Duties and Taxes

For international shipments, customs duties, taxes, and fees may apply based on the destination country. These charges are not included in the product price and must be paid by the customer directly. Obexa Surgical is not responsible for any delays caused by customs procedures or regulations.

8. Intellectual Property

  • Copyright: All content, including text, images, logos, graphics, and videos, on this website is the property of Obexa Surgical and is protected by copyright law. You may not use, reproduce, distribute, or modify any content without prior written permission from Obexa Surgical.
  • Trademarks: All trademarks, logos, and brand names on the website are the property of their respective owners and are used by Obexa Surgical with permission.

9. Limitation of Liability

Obexa Surgical is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services. This includes damages for loss of profits, business interruption, or loss of data, even if we have been advised of the possibility of such damages.

10. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our Privacy Policy explains how we collect, use, and protect your personal data. By using our website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

11. Order Cancellations

You may cancel your order within 24 hours of placing it. If you wish to cancel, please contact us immediately via email or phone. After 24 hours, we cannot guarantee that the order will be canceled, as processing may have already begun.

12. Custom Orders

  • Bulk Orders: For bulk or custom orders, please contact us directly for a quote. Custom orders may require a deposit, and full payment is required before shipment.
  • Personalized Products: Customized or personalized items are made to your specifications and may not be eligible for return unless they are defective or incorrect.

13. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes or claims arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Sialkot, Pakistan.

14. Force Majeure

Obexa Surgical will not be held responsible for any failure to perform its obligations under these terms if the failure is caused by circumstances beyond its control, including but not limited to natural disasters, strikes, labor disputes, or technical failures.

15. Contact Information

If you have any questions or concerns about our terms and conditions, please feel free to contact us:

  • Email: info@obexasurgicals.com
  • Phone: +923153169091
  • WhatsApp: +923153169091
  • Physical Address: Kotli Loharan West Sialkot 51310, Pakistan